| Contact Center Quality Analyst, Sr. Job Description |
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| The following is a full job description for Contact Center Quality Analyst, Sr.. Here are the requirements and responsibilities for Contact Center Quality Analyst, Sr. along with statistics. If after reading this page you determine that Contact Center Quality Analyst, Sr. is not the position you are looking for, you may want to try one of these similar titles: Contact Center Quality Analyst, Contact Center Manager, Contact Center Director, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Top Contact Center Executive, Contact Center Scheduler I, Inbound Contact Center Senior Supervisor |
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| Requirements and Responsibilities For Contact Center Quality Analyst, Sr. |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. |
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| Also referred to as: Call Center Agent Quality Monitoring Senior Analyst, Contact Center Planning and Monitoring Senior Analyst |
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| Similar Jobs: Contact Center Quality Analyst, Contact Center Manager, Contact Center Director, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Top Contact Center Executive, Contact Center Scheduler I, Inbound Contact Center Senior Supervisor |
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| Level of Education: Contact Center Quality Analyst, Sr. Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Analyst, Sr. Salaries with an Associate's Degree, Contact Center Quality Analyst, Sr. Salaries with a Bachelor's Degree, Contact Center Quality Analyst, Sr. Salaries with a Master's Degree or MBA, Contact Center Quality Analyst, Sr. Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
