| Contact Center Quality Manager Job Description |
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| The following is a full job description for Contact Center Quality Manager. Here are the requirements and responsibilities for Contact Center Quality Manager along with statistics. If after reading this page you determine that Contact Center Quality Manager is not the position you are looking for, you may want to try one of these similar titles: Contact Center Manager, Contact Center Senior Manager, Contact Center Traffic and Scheduling Manager, Contact Center Quality Analyst, Inbound Contact Center Manager, Contact Center Quality Analyst, Sr., Contact Center Director, Top Contact Center Executive, Contact Center Scheduler I |
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| Requirements and Responsibilities For Contact Center Quality Manager |
| Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: Call Center Quality Manager, Contact Center Planning and Monitoring Supervisor |
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| Similar Jobs: Contact Center Manager, Contact Center Senior Manager, Contact Center Traffic and Scheduling Manager, Contact Center Quality Analyst, Inbound Contact Center Manager, Contact Center Quality Analyst, Sr., Contact Center Director, Top Contact Center Executive, Contact Center Scheduler I |
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| Level of Education: Contact Center Quality Manager Salaries with No Diploma, Contact Center Quality Manager Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Manager Salaries with an Associate's Degree, Contact Center Quality Manager Salaries with a Bachelor's Degree, Contact Center Quality Manager Salaries with a Master's Degree or MBA, Contact Center Quality Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
