| Customer Success Director Job Description |
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| The following is a full job description for Customer Success Director. Here are the requirements and responsibilities for Customer Success Director along with statistics. If after reading this page you determine that Customer Success Director is not the position you are looking for, you may want to try one of these similar titles: Customer Success Manager, Customer Success Associate II, Customer Success Associate III, Customer Service Director, Customer Success Coordinator, Head of Customer Success, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V |
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| Requirements and Responsibilities For Customer Success Director |
| Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Also referred to as: Customer Success/Onboarding Director |
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| Similar Jobs: Customer Success Manager, Customer Success Associate II, Customer Success Associate III, Customer Service Director, Customer Success Coordinator, Head of Customer Success, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V |
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| Level of Education: Customer Success Director Salaries with No Diploma, Customer Success Director Salaries with a High School Diploma or Technical Certificate, Customer Success Director Salaries with an Associate's Degree, Customer Success Director Salaries with a Bachelor's Degree, Customer Success Director Salaries with a Master's Degree or MBA, Customer Success Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
