| Member Services Director Job Description |
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| The following is a full job description for Member Services Director. Here are the requirements and responsibilities for Member Services Director along with statistics. If after reading this page you determine that Member Services Director is not the position you are looking for, you may want to try one of these similar titles: Professional Services Director, Member Services Manager, Member Experience Specialist, Legal Services Director, Member Education Director, Member Services Representative, Professional Services Manager, Member Services Supervisor, Member Education Coordinator |
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| Requirements and Responsibilities For Member Services Director |
| Directs and oversees the team responsible for providing customer service to healthcare plan members. Ensures member service representatives follow established policies for addressing member inquiries and meet service quality goals. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Maintains confidentiality per HIPAA guidelines. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Also referred to as: Health Plan Member Services Director |
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| Similar Jobs: Professional Services Director, Member Services Manager, Member Experience Specialist, Legal Services Director, Member Education Director, Member Services Representative, Professional Services Manager, Member Services Supervisor, Member Education Coordinator |
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| Level of Education: Member Services Director Salaries with a Bachelor's Degree, Member Services Director Salaries with a Master's Degree or MBA, Member Services Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Edu., Gov't. & Nonprofit, Healthcare, Insurance | |
