Patient Relations Manager Job Description
The following is a full job description for Patient Relations Manager. Here are the requirements and responsibilities for Patient Relations Manager along with statistics. If after reading this page you determine that Patient Relations Manager is not the position you are looking for, you may want to try one of these similar titles: Public Relations Manager, Employee Relations Manager, Patient Relations Supervisor, Community Relations Senior Manager, Labor Relations Manager, Public Relations Specialist I, Public Relations Specialist III, Public Relations Specialist II, Public Relations Specialist IV
Requirements and Responsibilities For Patient Relations Manager
Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
 
Also referred to as: Patient Support Manager
Similar Jobs:  Public Relations Manager, Employee Relations Manager, Patient Relations Supervisor, Community Relations Senior Manager, Labor Relations Manager, Public Relations Specialist I, Public Relations Specialist III, Public Relations Specialist II, Public Relations Specialist IV
Level of Education:  Patient Relations Manager Salaries with No Diploma, Patient Relations Manager Salaries with a High School Diploma or Technical Certificate, Patient Relations Manager Salaries with an Associate's Degree, Patient Relations Manager Salaries with a Bachelor's Degree, Patient Relations Manager Salaries with a Master's Degree or MBA, Patient Relations Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Edu., Gov't. & Nonprofit, Healthcare
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