| Technical Customer Support Director Job Description |
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| The following is a full job description for Technical Customer Support Director. Here are the requirements and responsibilities for Technical Customer Support Director along with statistics. If after reading this page you determine that Technical Customer Support Director is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Manager, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist II, Technical Customer Support Specialist IV |
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| Requirements and Responsibilities For Technical Customer Support Director |
| Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Also referred to as: Technical Client Service Director |
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| Similar Jobs: Technical Customer Support Manager, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist II, Technical Customer Support Specialist IV |
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| Level of Education: Technical Customer Support Director Salaries with No Diploma, Technical Customer Support Director Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Director Salaries with an Associate's Degree, Technical Customer Support Director Salaries with a Bachelor's Degree, Technical Customer Support Director Salaries with a Master's Degree or MBA, Technical Customer Support Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
