| Branch Service Representative II Job Description |
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| The following is a full job description for Branch Service Representative II. Here are the requirements and responsibilities for Branch Service Representative II along with statistics. If after reading this page you determine that Branch Service Representative II is not the position you are looking for, you may want to try one of these similar titles: Customer Service Representative II, Customer Service Trainer II, Branch Service Representative III, Customer Service Representative I, Customer Service Representative III, Customer Service Representative IV, Shop Service Technician II, Branch Sales and Operations Director, Branch Sales and Operations Manager |
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| Requirements and Responsibilities For Branch Service Representative II |
| Responsible for providing internal customer and solution services to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Also referred to as: Bank Operations Support Specialist II, Branch Staff Support Services Representative II, Staff Support Resource Specialist II |
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| Similar Jobs: Customer Service Representative II, Customer Service Trainer II, Branch Service Representative III, Customer Service Representative I, Customer Service Representative III, Customer Service Representative IV, Shop Service Technician II, Branch Sales and Operations Director, Branch Sales and Operations Manager |
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| Level of Education: Branch Service Representative II Salaries with No Diploma, Branch Service Representative II Salaries with a High School Diploma or Technical Certificate, Branch Service Representative II Salaries with an Associate's Degree, Branch Service Representative II Salaries with a Bachelor's Degree, Branch Service Representative II Salaries with a Master's Degree or MBA, Branch Service Representative II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Financial Services | |
