| Inbound Contact Center Supervisor Job Description |
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| The following is a full job description for Inbound Contact Center Supervisor. Here are the requirements and responsibilities for Inbound Contact Center Supervisor along with statistics. If after reading this page you determine that Inbound Contact Center Supervisor is not the position you are looking for, you may want to try one of these similar titles: Inbound Contact Center Senior Supervisor, Inbound Contact Center Manager, Contact Center Supervisor, Contact Center Traffic and Scheduling Supervisor, Outbound Contact Center Supervisor, Contact Center Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Director |
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| Requirements and Responsibilities For Inbound Contact Center Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
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| Also referred to as: Inbound Call Center Supervisor, Inbound Customer Support and Service Supervisor |
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| Similar Jobs: Inbound Contact Center Senior Supervisor, Inbound Contact Center Manager, Contact Center Supervisor, Contact Center Traffic and Scheduling Supervisor, Outbound Contact Center Supervisor, Contact Center Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Director |
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| Level of Education: Inbound Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Supervisor Salaries with an Associate's Degree, Inbound Contact Center Supervisor Salaries with a Bachelor's Degree, Inbound Contact Center Supervisor Salaries with a Master's Degree or MBA, Inbound Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
