| Product Complaint Senior Manager Job Description |
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| The following is a full job description for Product Complaint Senior Manager. Here are the requirements and responsibilities for Product Complaint Senior Manager along with statistics. If after reading this page you determine that Product Complaint Senior Manager is not the position you are looking for, you may want to try one of these similar titles: Product Design Senior Manager, Product Complaint Manager, Product Development Senior Manager, Product/Brand Marketing Senior Manager, Product/Brand Management Senior Manager, Product Management Senior Manager, Product Regulatory Senior Manager, Product Complaint Supervisor, Scrum Product Ownership Manager |
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| Requirements and Responsibilities For Product Complaint Senior Manager |
| Oversees the team that handles the intake, triage, investigation, and reporting of product complaints. Reviews investigation findings to ensure the appropriate risk classification is assigned and ensures compliance with regulatory agencies. Analyzes data and reviews recommendations and solutions based on the investigation's findings. Performs data analysis on complaint trends to proactively detect signals and provide solutions. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Also referred to as: Product Monitoring Senior Manager, Product Quality and Compliance Senior Manager |
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| Similar Jobs: Product Design Senior Manager, Product Complaint Manager, Product Development Senior Manager, Product/Brand Marketing Senior Manager, Product/Brand Management Senior Manager, Product Management Senior Manager, Product Regulatory Senior Manager, Product Complaint Supervisor, Scrum Product Ownership Manager |
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| Level of Education: Product Complaint Senior Manager Salaries with No Diploma, Product Complaint Senior Manager Salaries with a High School Diploma or Technical Certificate, Product Complaint Senior Manager Salaries with an Associate's Degree, Product Complaint Senior Manager Salaries with a Bachelor's Degree, Product Complaint Senior Manager Salaries with a Master's Degree or MBA, Product Complaint Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
