| Chat Support Manager Job Description |
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| The following is a full job description for Chat Support Manager. Here are the requirements and responsibilities for Chat Support Manager along with statistics. If after reading this page you determine that Chat Support Manager is not the position you are looking for, you may want to try one of these similar titles: Chat Support Representative I, Technical Customer Support Manager, Chat Support Representative II, PC Support Manager, Sales Support Manager, Technical Customer Support Representative I, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Specialist I |
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| Requirements and Responsibilities For Chat Support Manager |
| Manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Customer Service Manager -E-commerce |
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| Similar Jobs: Chat Support Representative I, Technical Customer Support Manager, Chat Support Representative II, PC Support Manager, Sales Support Manager, Technical Customer Support Representative I, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Specialist I |
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| Level of Education: Chat Support Manager Salaries with a Bachelor's Degree, Chat Support Manager Salaries with a Master's Degree or MBA, Chat Support Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
