| Chat Support Representative II Job Description |
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| The following is a full job description for Chat Support Representative II. Here are the requirements and responsibilities for Chat Support Representative II along with statistics. If after reading this page you determine that Chat Support Representative II is not the position you are looking for, you may want to try one of these similar titles: Chat Support Representative I, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Sales Support Representative II, Chat Support Manager, Customer Service Representative II, Technical Customer Support Specialist II, Sales Support Representative I |
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| Requirements and Responsibilities For Chat Support Representative II |
| Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Customer Service Senior Specialist E-commerce |
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| Similar Jobs: Chat Support Representative I, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Sales Support Representative II, Chat Support Manager, Customer Service Representative II, Technical Customer Support Specialist II, Sales Support Representative I |
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| Level of Education: Chat Support Representative II Salaries with a Bachelor's Degree, Chat Support Representative II Salaries with a Master's Degree or MBA, Chat Support Representative II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
